Shipping

Standard shipping is a flat $9.00 on any order, and is free on orders over $95. Delivery is 3–6 business days from dispatch.

Express shipping is a flat $24.00 and delivers in 2 business days from dispatch. Express is a faster carrier service, not a faster packing queue — an express order placed after the day's dispatch still leaves the following business day.

We pack and dispatch once a day, Monday to Friday, excluding public holidays. Orders placed at a weekend leave on Monday.

Every order ships with a tracking number, emailed to you when the parcel is collected. Tracking updates come from the carrier and typically take a few hours to start showing movement.

We currently ship within the United States only, including Alaska and Hawaii. We do not ship to PO boxes, because the carriers we use for fragile goods will not deliver to them.

We do not ship internationally at this time. Orders placed with an international billing address and a US delivery address are fine; orders for delivery outside the US will be refunded in full.

Ceramics and glass are individually wrapped, separated with corrugated dividers, and packed with at least two inches of clearance to every wall of the box. Nothing travels touching anything else.

The result is a larger box than the contents strictly need. That is deliberate — the cost of a slightly bigger carton is far lower than the cost of a broken plate, to both of us.

Packing materials are paper-based and recyclable. We do not use expanded polystyrene.

If tracking has not updated for three business days, email hello@oroviatable.com with your order number and we will open a trace with the carrier.

If a parcel is confirmed lost we replace the order in full at our cost, or refund it, whichever you prefer. We do not ask you to claim against the carrier yourself.

If tracking shows delivered and the parcel is not there, tell us within 7 days. Carriers occasionally mark a parcel delivered a little early, or leave it with a neighbour, and we can usually establish what happened.