Terms & Conditions

All prices are shown and charged in US Dollars (USD). Prices shown include no sales tax; where sales tax applies it is calculated at checkout before you pay and shown as a separate line.

Shipping is added at checkout and shown before you pay. There are no other fees. We do not charge a card-processing fee, a handling fee or a surcharge of any kind.

Prices can change, but the price you see at checkout is the price you are charged. If we get a price obviously and materially wrong — a decimal point in the wrong place — we will contact you and cancel and refund the order rather than ship at an error price.

Placing an order is an offer to buy. The contract forms when we dispatch the goods and send you a tracking number, not when the payment is authorised.

We may decline an order — because a piece is out of stock, because the delivery address cannot be served by a fragile-goods carrier, or because a payment cannot be verified. If we decline, any authorisation is released or refunded in full and nothing further is charged.

Stock is shown honestly. Where a page says a piece is low, it means we hold fewer than ten. If something sells out between your order and our packing it, we will email you and refund that line immediately rather than hold the order.

Everything sold here is made by hand and each product page publishes a complete material record: body composition, firing temperature, exact dimensions, weight, finish, origin, care, and the conditions that will damage the piece. That record is the specification. Please read it, particularly the cautions.

Two things in that record are load-bearing. First: hand-blown glass is soda-lime, not borosilicate — it is not for hot liquids, the dishwasher, the oven or the freezer, and it will crack from thermal shock. Second: high-fired stoneware is dishwasher-, microwave- and oven-safe within the stated limits, but no fired clay tolerates a direct flame or a sudden change of temperature.

Damage caused by use outside the stated conditions is not a manufacturing defect and is not covered. Everything else is.

Photographs show representative pieces. Because these are hand-made goods, the piece you receive will differ from the photograph in the specific ways each product page describes.

Set out in full in the Returns & Refunds policy, which forms part of these terms. In summary: breakage is replaced or refunded in full with nothing to send back, and unused pieces can be returned within 30 days on a prepaid label with no restocking fee.

Nothing in these terms limits any right you have under consumer law that cannot be limited by agreement.

Where a promotion runs, its full terms — what it applies to, the dates it runs between, and any minimum spend — are stated on the page offering it and at checkout before you pay.

Unless the offer says otherwise: one promotional code per order, codes cannot be combined with each other, codes have no cash value, and a code cannot be applied to an order already placed.

There is no subscription, no membership, no auto-renewal and no recurring charge of any kind on this site. Every order is a single purchase, charged once.

Our liability for any order is limited to the amount you paid for it, except where the law does not permit that limit — which includes death or personal injury caused by negligence, and fraud.

We are not liable for delays caused by a carrier, by weather, or by anything else outside our reasonable control, but we will replace or refund an order that does not arrive.

Orovia Table — hello@oroviatable.com. Monday–Friday, 9:00am–5:00pm PT. Every message answered within one business day.

These terms are governed by the laws of the State of California, and the courts of that state have jurisdiction over any dispute arising from them.

If you have a problem with an order, please contact us first: hello@oroviatable.com. Almost everything is resolved the same day, and it is faster than any other route available to you.